Friday, 3 March 2017

Sailpoint ServiceNow Ticket creation for automated provisioning applications

Scenario: On Termination of employee, required to create ticket not only for disconneted applications but also for the applications that feature provisioning using sailpoint.

Issues:
1- ServiceNow out of the box integration config supports provisioning for the applications that are marked as managed resource in ServiceNow Service ingration Module.

Out of the box behaviour for any workflow, i.e "LCM Provisioning", "Lifecycle Event - Leaver" are to create tickets to catalog items associated with these applications, and even "googleMaps connected App" is connected application that supports provisioning in Sailpoint, it will create a serviceNow ticket for it and wait until that ticket is closed.
above is not a required, ACME need to create an open/close ticket only after Sailpoint is done with provisioning.

Solution Architecture: Tap the provisioning workflow with some rule, that creates an additional integration provisioning plan for connected applications and execute the plan using ServiceNow Service Integration Configuration.

Solution:
1- Remove connected App from <ManagedResource> and leave only the disconnected applications in there. 
2- keep mapping of catalog items for connected application.
3- As "Lifecycle Event - Leaver" workflow uses "Identity Request Provision" workflow, add a rule step between "Post Provision" and "Manual Actions"  and provision an additional integration plan,  and execute it using serviceNow service integratiin.         
4- expected result is: creation of provisioning workitems in sailpoint for both connected and disconnected applications, provisioning completed for connected applications, ticket created for both connected and disconnected applications in ServiceNow.

14 comments:

  1. The article provided by you is very nice and it is very helpful to know the more information.keep update with your blogs .I found a article related to you..once you can check it out.
    servicenow online training

    ReplyDelete
  2. Iam very impressive your site gives the best and the most interesting information. This is just the kind of information that i had been looking for, i'm already your rss reader now and i would regularly watch out for the new posts, once again hats off to you..

    servicenow online training bangalore

    ReplyDelete
  3. excellent piece of information, I had come to know about your website from my friend kishore, pune,i have read atleast 8 posts of yours by now, and let me tell you, your site gives the best and the most interesting information. This is just the kind of information that i had been looking for, i'm already your rss reader now and i would regularly watch out for the new posts, once again hats off to you! Thanx a lot once again, Regards, , Sailpoint Online Training

    ReplyDelete
  4. I really appreciate information shared above. It’s of great help. If someone want to learn Online it is very useful for us. once you can check it out.Hadoop Online Traning Hydrabad

    ReplyDelete
  5. The article provided by you is very nice and it is very helpful to know the more information.keep update with your blogs .I found a article related to you..once you can check it out.
    ios Online Training India

    ReplyDelete
  6. Do Want to learn #servicenow
    we are providing the best online training and job support
    servicenow training in hyderabad

    ReplyDelete
  7. Thanks for sharing valuable information with us, keep share content on MSBI Online Courses

    ReplyDelete
  8. Thanks for delivering a good stuff related to ServiceNow, Explination is good, Nice Article.
    ServiceNow Training in Hyderabad

    ReplyDelete